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What Happens After You Order Flowers in Istanbul? Preparation, Photos and Delivery
After you order flowers in Istanbul, the next steps are preparation, a photo of your arrangement and coordination of the delivery handover. Understanding the process helps you know which details matter, when to contact the florist and what a delivery update means.
This guide explains the Flower Art Istanbul order process for gifts sent to homes, offices, hotels and hospitals within our service area. Whether you are ordering locally or from another country, keep your order reference and use your own contact details for updates.
1. Check the order and payment information
Review the confirmation details after checkout: selected product, any extras, delivery date, recipient name, phone number, address and card message. If you spot a mistake, contact our team immediately with the order reference. An early correction is easier to assess than a change requested after the flowers have been prepared or sent out.
A payment attempt is not the same as a completed payment. If the checkout does not confirm success, or you are unsure whether an order went through, ask us to check before submitting another order. Do not send card details in a message. Share the order reference and the non-sensitive description of the problem so the team can help.
2. We work from the product you selected
The product description and selected options define your order. Read the stem count, size, arrangement format and included extras before paying. A photograph shows the style, while the written details help distinguish different sizes or versions of a design.
Flowers are natural products and availability varies with the season. If one variety, colour or presentation detail is essential, speak with us before placing the order. Substitutions are governed by our delivery and substitution policy. Avoid assuming that an unconfirmed request in the notes can always be fulfilled.
3. Your arrangement is prepared and photographed
Our florist team prepares the arrangement and sends a photo by WhatsApp or email before delivery. This gives you a view of the flowers prepared for your order. Use a reachable number and check that your email address is correct so the photo and other updates can reach you.
The preparation photo is not a delivery confirmation. It shows the arrangement before the handover. If you have a question about it, contact the team promptly and include the order number. Do not assume delivery is paused until you reply unless a separate arrangement has been agreed.
4. Delivery is coordinated around the booked window
The available date and slot options are shown during ordering. Sunday delivery is available too; check the actual bookable window for your chosen date. Eligible same-day service depends on product availability, delivery capacity and the address. A time window allows for travel and access procedures, rather than promising arrival at one exact minute.
For an event with a strict start time, discuss the deadline before paying and leave a practical margin. Include the full district, neighbourhood, street, building and apartment details. For a residence complex, add the block and entrance information. A venue name alone may not identify the correct branch or access point.
5. The handover depends on the location
| Destination | What helps the handover | What to expect |
|---|---|---|
| Home | Apartment details and a reachable recipient | Access depends on the building and recipient being available |
| Office | Company, department, floor and receiving hours | Reception or security may control access |
| Hotel | Guest’s reservation name and correct hotel branch | Room delivery only with permission; otherwise reception or concierge |
| Hospital | Confirmation that flowers are accepted and a collection contact | Reception handover, subject to hospital rules |
If the recipient cannot be reached or security prevents entry, contact may be needed to arrange the next step. Do not assume flowers can be left unattended or that a second delivery trip is automatically included. The options depend on the situation and our delivery terms.
What if you do not know the full address?
Select the option for our team to contact the recipient and provide their name and a reachable phone number. We can ask for the address and coordinate the destination. This requires the recipient to answer and agree to a handover; the phone number does not remove the need for an eligible address.
Allow time for that conversation. If you are planning a surprise, remember that a call about a delivery may reveal part of it. For a hotel or a tightly timed event, confirming the location beforehand can make coordination easier.
How to check progress or request a change
Use our order tracking page or contact the team with the order reference. Keep the question specific: whether payment completed, whether the arrangement has been prepared, or whether a handover has taken place. These are different stages, and a photo of the bouquet answers only one of them.
For a date, address or message change, contact us as soon as possible. Preparation and dispatch can limit what can be changed. Review the delivery and return terms before ordering instead of assuming an already prepared gift can always be cancelled or redirected without additional arrangements.
Your final checklist
- Check the product version and the delivery date.
- Keep your own contact details separate from the recipient’s.
- Provide the complete address and access instructions.
- Write the card exactly as you want it printed.
- Review delivery fees and the final total at checkout.
- Keep the order reference for any follow-up.
We deliver within our Istanbul service area on both sides of the city; Adalar, Şile, Silivri and Çatalca are excluded. Explore the flower collection or ask our Kadıköy team about the details before placing your order.
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