FAQ & Customer Reviews

Flower Art Istanbul helps people send fresh flowers and special gifts to their loved ones in Istanbul. We prepare flower arrangements, roses, boxes, cakes, plants and gift baskets with care. Our team supports customers in English and Turkish and helps with delivery details when needed.

Yes. Same-day flower delivery is available in Istanbul for orders placed before 19:00 Istanbul time. Same-day orders are delivered before 21:00, depending on the recipient’s location and availability.

Same-day delivery orders are accepted until 19:00 Istanbul time. Orders placed after this time may be scheduled for the next available delivery date.

Yes. Many of our customers live outside Turkey and send flowers to loved ones in Istanbul. You can place your order online and enter the recipient’s delivery details during checkout.

Yes. If the recipient address is missing or incomplete, our team can contact the recipient on the delivery date to obtain or confirm the address.

The recipient may be contacted on the delivery date when address confirmation, availability or delivery coordination is needed.

Yes. For surprise deliveries, we do not reveal the sender’s name unless you ask us to. We can simply tell the recipient that there is a package delivery.

Yes. We deliver flowers and gifts to hotels in Istanbul. If the hotel allows room delivery, we deliver the order to the room. If room delivery is not allowed, the order is left at reception or concierge.

Yes. We can deliver to offices, workplaces, restaurants and other fixed addresses in Istanbul. Please provide the full address, recipient name and phone number for smooth delivery.

We usually require a fixed delivery address such as a home, hotel, office or restaurant. For smooth delivery, please provide a stable location where the recipient can receive the order.

Yes. We can send a photo of the flowers or gift arrangement so you can see the product clearly.

If the exact product, flower color or material is unavailable, our team may contact you and offer a suitable alternative. We always try to keep the design as close as possible to the selected product.

Yes. You can add a card message during checkout. Your message will be prepared with the order.

Yes. If you do not want your name to be shared with the recipient, please mention this in the order note or contact us on WhatsApp after placing the order.

Our team supports customers in English and Turkish. Delivery communication can also be handled in English or Turkish.

We support secure online payment methods. If you have trouble completing payment, you can contact us on WhatsApp and our team will guide you.

First, make sure your credit card is open for online and international transactions. If the problem continues, contact us on WhatsApp at +90 530 312 26 57.

American Express cardholders may need to complete payment in Turkish Lira. If you experience a payment issue, please contact us on WhatsApp and we will help you complete your order.

If your order has not gone out for delivery yet, contact us as soon as possible on WhatsApp. We will try to help with changes depending on preparation and delivery status.

Cancellation may be possible before the order is prepared or dispatched. Once the order is out for delivery, it cannot be refunded.

Orders cannot be refunded once they are out for delivery. Please contact us as early as possible if you need to make a change.

We do not deliver to Adalar, Şile, Silivri or Çatalca. If you are unsure whether your delivery address is covered, please contact us before ordering.

You can click the “Leave a Review” button on this page to share your experience. Your review helps other customers and helps us improve our service.

You can contact us through WhatsApp at +90 530 312 26 57. Our team can help you with product selection, payment problems, delivery questions and order updates.